Terms of service
1. ABOUT THESE TERMS
These Terms and Conditions apply to all purchases of goods (the "Goods") made through the AFTERHOURS CULTURE website, which are sold by SOLVIX GROUP LTD, a company registered in England and Wales under company number 16420998 ("we", "us", "our" or "AFTERHOURS CULTURE").
AFTERHOURS CULTURE is a trading name of SOLVIX GROUP LTD.
These Terms also apply to your use of the AFTERHOURS CULTURE website and govern the contract between you and us in relation to any Goods you purchase through our online store.
Our customer service email address is:
customersupport@afterhoursculture.com
By accessing or using the AFTERHOURS CULTURE website, or by placing an order with us, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or placing an order.
If you do not agree to these Terms, you should not use our website or purchase products from us.
These Terms should be read together with our Privacy Policy and Returns & Refunds Policy.
2. USING OUR WEBSITE
You may use the AFTERHOURS CULTURE website only for lawful purposes and in accordance with these Terms.
You must not:
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use the website for any unlawful, fraudulent or malicious purpose;
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attempt to gain unauthorised access to our website, systems or accounts;
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interfere with the security or operation of the website;
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introduce viruses, malware or other harmful material;
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copy, reproduce, scrape, modify or commercially exploit our website or its content without our written permission;
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impersonate another person or provide false or misleading information;
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use automated systems, bots, scraping software or similar tools to collect information from our website without our prior written permission; or
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use the website in a way that could damage, disable, overburden or impair the website or interfere with another person's use of it.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
3. ELIGIBILITY AND CUSTOMER ACCOUNTS
You must be legally capable of entering into a contract to place an order with us.
If you create an account, you are responsible for keeping your login details secure and for all activity carried out through your account.
You must provide information that is accurate, complete and up to date.
You must not sell, transfer or otherwise allow another person to use your account.
4. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and other information displayed on the AFTERHOURS CULTURE website are accurate.
However, colours may appear differently depending on your device, screen settings and other technical factors.
Product photographs are provided for illustrative purposes and may not always represent the exact appearance of an individual item.
Minor variations in colour, texture, print placement or finish may occur as a result of manufacturing processes and do not necessarily constitute a defect.
Product descriptions, specifications and availability may be updated from time to time.
We reserve the right to discontinue products or limit the quantity of products available for purchase.
Nothing in these Terms affects your statutory rights as a UK consumer.
5. SIZING AND FIT
Where available, we provide size guides and measurements on the relevant product pages to help you choose an appropriate size.
Measurements may have a small degree of variation due to manufacturing processes.
You are responsible for selecting the size you wish to purchase.
However, nothing in this section affects your statutory rights if a product is faulty, misdescribed or otherwise does not conform to the contract.
6. PRODUCT AVAILABILITY
All products are subject to availability.
Adding a product to your basket does not guarantee that the product will remain available until your order is completed.
If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund or alternative solution.
7. ORDERS
When you place an order through the AFTERHOURS CULTURE website, you are making an offer to purchase the products selected.
After submitting your order, you will normally receive an email confirming that we have received it.
This email confirms receipt of your order but does not necessarily mean that your order has been accepted.
Your order will be accepted when we send you confirmation that your order has been dispatched, unless we expressly confirm acceptance earlier.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
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a product is unavailable;
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there is an obvious pricing or product-description error;
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payment has not been successfully authorised;
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we reasonably suspect fraudulent or unlawful activity;
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an order appears to have been placed for commercial resale where this is prohibited; or
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we are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.
8. PRICES
All prices displayed on our website are in GBP (£) unless otherwise stated.
Prices may change from time to time. However, changes will not affect orders that have already been accepted, except where necessary to correct an obvious error.
Where applicable, VAT will be included in the price displayed.
Delivery charges, where applicable, will be displayed before you complete your purchase.
9. PAYMENT
We accept the payment methods made available at checkout.
You confirm that you are authorised to use the payment method provided.
Payment must be successfully authorised before an order can be accepted and processed.
Payments may be processed by third-party payment providers. We do not generally receive or store your full payment card details.
10. PROMOTIONS AND DISCOUNT CODES
From time to time, SOLVIX GROUP LTD trading as AFTERHOURS CULTURE may offer promotional codes, discounts, sales or other promotional offers.
Unless otherwise stated:
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promotional codes cannot be exchanged for cash;
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promotional codes cannot be combined with other offers;
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promotional codes must be used before their expiry date;
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promotional codes may be subject to product or order restrictions; and
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we reserve the right to withdraw or amend a promotion where reasonably necessary.
Individual promotions may be subject to additional terms. Where there is a conflict between promotional terms and these Terms, the specific promotional terms will apply to that promotion.
11. SHIPPING AND DELIVERY
We deliver to the locations and using the delivery services displayed at checkout.
Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, strikes, customs processing, service interruptions or other unforeseen events.
We will make reasonable efforts to dispatch orders within the timeframe stated on our website.
If your order is significantly delayed, please contact us at:
customersupport@afterhoursculture.com
For consumer purchases, responsibility for the goods remains with SOLVIX GROUP LTD until the goods come into your physical possession, or the possession of a person identified by you to receive them, unless you independently arrange a carrier that was not offered by us.
Nothing in these Terms limits your statutory rights regarding delivery.
12. INTERNATIONAL ORDERS
Where international delivery is available, additional delivery charges, customs duties, import taxes, customs clearance charges or other fees may apply.
The customer is responsible for all customs duties, import taxes, customs clearance charges and any other fees imposed by the destination country or its authorities in connection with the delivery of an international order.
These charges are separate from the purchase price and delivery charges paid to us and, where applicable, must be paid by the customer directly to the relevant customs authority, carrier or delivery provider.
For further information about international delivery, charges and delivery arrangements, please refer to our Shipping Policy.
International delivery times are estimates and may be affected by customs processing or circumstances outside our reasonable control.
You are responsible for ensuring that products ordered can lawfully be imported into your destination country.
13. RETURNS AND CANCELLATION RIGHTS
Our Returns & Refunds Policy explains our return process and should be read together with these Terms.
If you are a UK consumer purchasing online, you may have a statutory right to cancel your order under applicable consumer legislation.
Where the statutory cancellation right applies, you generally have 14 days from the day after you receive the goods to notify us that you wish to cancel.
After notifying us, you generally have a further 14 days to return the goods.
Unless our customer service team has agreed otherwise with you, you are responsible for the cost of return shipping when returning an order to us.
Certain products may be excluded from cancellation rights where permitted by law, including certain personalised or bespoke products.
You must take reasonable care of products while they are in your possession.
Where permitted by law, we may reduce a refund to reflect any diminished value caused by handling beyond what would reasonably be permitted to establish the nature, characteristics and functioning of the goods.
These cancellation rights are separate from your statutory rights relating to faulty, damaged or misdescribed goods.
Please refer to our Returns & Refunds Policy for full details of our return process.
14. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is faulty, damaged, incorrect or does not match its description, please contact us as soon as reasonably possible at:
customersupport@afterhoursculture.com
Please provide your order number and, where appropriate, photographs showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.
Depending on the circumstances and applicable law, this may include a repair, replacement, price reduction or refund.
Nothing in these Terms limits or excludes your legal rights concerning faulty, damaged or misdescribed goods.
15. INTELLECTUAL PROPERTY
All intellectual property rights in the AFTERHOURS CULTURE website and its content belong to SOLVIX GROUP LTD, its licensors or other relevant rights holders.
This includes, without limitation:
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the AFTERHOURS CULTURE name and branding;
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logos;
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product designs;
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photographs;
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graphics;
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videos;
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written content;
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website design;
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product descriptions;
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artwork;
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trademarks; and
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other original materials.
You may access and use our website for your personal, non-commercial purposes.
You must not reproduce, copy, distribute, modify, publish, sell, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.
You may not use the AFTERHOURS CULTURE name, branding or logos without our prior written permission.
16. CUSTOMER REVIEWS AND CONTENT
If you submit reviews, photographs, comments, feedback or other content to us ("Customer Content"), you confirm that:
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you own the content or have permission to submit it;
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the content is accurate to the best of your knowledge;
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the content does not infringe another person's rights;
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the content is not unlawful, abusive, defamatory, discriminatory, obscene or misleading; and
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the content does not contain malicious software.
By submitting Customer Content, you grant SOLVIX GROUP LTD a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish and adapt that content for purposes connected with our business, including marketing and promoting AFTERHOURS CULTURE.
We may remove or refuse to publish Customer Content where we reasonably consider that it breaches these Terms or is otherwise inappropriate.
17. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to, or use services provided by, third parties, including payment providers, delivery companies, social media platforms, applications and other websites.
Third parties may have their own terms and privacy policies.
We are not responsible for third-party websites, services or content that we do not control.
Where you use a third-party service, you should review its applicable terms and policies.
18. WEBSITE AVAILABILITY
We aim to keep the AFTERHOURS CULTURE website available and operating correctly, but we do not guarantee that it will always be available, uninterrupted, secure or error-free.
We may temporarily suspend, restrict or modify the website for maintenance, updates, security reasons or other operational purposes.
19. DISCLAIMER
We provide our website and its general content for informational and commercial purposes.
While we take reasonable steps to ensure that information on our website is accurate, we do not guarantee that all information will always be complete, current or free from errors.
Nothing in these Terms excludes or limits any warranty, condition, right or remedy that cannot legally be excluded or limited under applicable law.
In particular, nothing in these Terms affects your statutory rights as a consumer.
20. LIABILITY
Nothing in these Terms excludes or limits our liability where doing so would be unlawful.
This includes liability for:
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death or personal injury caused by our negligence;
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fraud or fraudulent misrepresentation;
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breach of your statutory consumer rights; or
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any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
If you are a consumer, this section does not affect your statutory rights.
21. EVENTS OUTSIDE OUR CONTROL
SOLVIX GROUP LTD will not be responsible for delays or failures caused by events beyond our reasonable control.
Such events may include:
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natural disasters;
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severe weather;
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fire;
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flood;
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epidemic or pandemic;
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strikes or industrial disputes;
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war or civil unrest;
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government restrictions;
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interruptions to transport or postal services;
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telecommunications or internet failures; or
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failures of third-party service providers.
Where such an event occurs, we will take reasonable steps to minimise its impact.
22. SUSPENSION AND TERMINATION
We may suspend or terminate your access to the AFTERHOURS CULTURE website or your account where we reasonably believe that you have breached these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our Services.
Termination will not affect rights or obligations that arose before termination.
Any provisions that by their nature should continue after termination will remain in effect.
23. PRIVACY
We collect and use personal information in accordance with our Privacy Policy.
Our website is powered by Shopify, which may process personal information in connection with providing the ecommerce platform and related services.
Personal information may also be processed by payment providers, delivery providers and other service providers where necessary to operate our business and fulfil your orders.
Please read our Privacy Policy for full information about how personal information is collected and used.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will always be published on the AFTERHOURS CULTURE website.
Where required by law, we will provide appropriate notice of material changes.
Changes will not affect rights that have already accrued before the updated Terms take effect.
Your continued use of our website after updated Terms take effect means that the updated Terms will apply to your future use of the website.
25. GOVERNING LAW AND JURISDICTION
These Terms and any contract between you and SOLVIX GROUP LTD are governed by the law of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer, you may have rights to bring proceedings in the courts of the part of the UK in which you live, where applicable.
If you are a business customer, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.
26. GENERAL
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.
Our failure to enforce any provision of these Terms immediately does not mean that we waive our right to enforce it later.
You may not transfer your rights or obligations under these Terms without our written consent.
SOLVIX GROUP LTD may transfer or assign its rights and obligations where reasonably necessary, including as part of a business sale, restructuring or corporate transaction.
These Terms, together with the policies expressly referred to in them, form the agreement between you and SOLVIX GROUP LTD regarding your use of the AFTERHOURS CULTURE website and purchases made through it.
27. CONTACT INFORMATION
If you have any questions, complaints or concerns about these Terms, your order or the AFTERHOURS CULTURE website, please contact us.
SOLVIX GROUP LTD T/A AFTERHOURS CULTURE
Company number: 16420998