Returns & refunds
We want you to love your AFTERHOURS CULTURE order. If something isn't quite right, you can return eligible items within 14 days of receiving your order.
Returns
To be eligible for a return, items must be:
- Unworn, unused, and unwashed
- In their original condition
- Returned with all original tags attached
- Returned in the original packaging
- Free from stains, makeup, perfume, odours, or other signs of wear
Items returned to us that are damaged, marked, altered, or otherwise not in their original condition, where the damage is not due to a manufacturing fault, will not be eligible for a refund.
Certain Items Are Non-Returnable
The following items are not eligible for return or refund:
- Underwear and socks, due to hygiene reasons
Faulty or Incorrect Items
If you believe you have received an item that is faulty, damaged, or incorrect, please contact us at customersupport@afterhoursculture.com as soon as possible after receiving your order.
Please provide your order number and, where possible, photos of the item and the issue so our team can evaluate the situation.
We'll review the issue and work with you to find an appropriate solution and make things right.
Return Shipping
To start a return, please email customersupport@afterhoursculture.com with your order number and the item(s) you would like to return. Our team will provide you with the return instructions and return address.
Customers are responsible for the cost of return shipping, unless otherwise agreed with our customer service team.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.
International Returns
If you are returning an item from outside the UK, you must ensure that all required customs procedures are followed. Any applicable return shipping costs, customs duties, taxes or other charges are the responsibility of the customer.
Gift Returns
Items received as gifts may be returned within our 14-day return window, subject to our returns policy. Refunds will be issued to the original purchaser’s payment method unless otherwise agreed.
Please provide the original order number or a gift receipt when contacting us to arrange a return.
Refunds
Once we receive your return, we will inspect the item to ensure it meets our return requirements.
Once your return has been inspected, we will notify you whether your refund has been approved or rejected.
If your refund is approved, it will be issued to your original payment method. Once the refund has been issued, please allow your bank or payment provider 5-10 working days to process the refund and for the funds to appear in your account.
Exchanges
At this time, AFTERHOURS CULTURE does not offer direct exchanges.
If you would like a different size, colour, or style, simply return your original item for a refund and place a new order for your preferred item.
If you have any questions about your return or refund, please contact customersupport@afterhoursculture.com — we're always happy to help.